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How to Choose Products

  • Catalog-Style Product Selection: With over 100,000 items and hundreds of renowned brands available on "Webike EXP," how can you quickly find the products you’re looking for?

    We offer six main categories: Motorcycle Parts, rider gear, maintenance supplies, motorcycle tools, OEM parts, and featured brands. You can explore each category at your own pace, selecting products based on your needs and preferences.
    You can also search using the motorcycle model index, which features brands from Taiwan, Japan, the United States, Germany, Italy, Austria, the United Kingdom, Sweden, Spain, India, and more. The index is categorized by engine displacement, helping you quickly find the dedicated page for your bike and select parts specifically designed for it.


  • ■ Motorcycle Model Index
    Discover motorcycle brands from Taiwan, Japan, the United States, Germany, Italy, Austria, the United Kingdom, Sweden, Spain, India, and more. The index is organized by engine displacement, allowing you to quickly find the dedicated page for your bike. From there, you can easily locate parts tailored to your motorcycle and access repair information. DIY maintenance has never been easier!


  • ■Motorcycle Parts
    Browse by different motorcycle components, including exhaust systems, exterior parts, steering systems, brake systems, engines, electrical parts, chassis, transmission systems, and frame-related items. Find the perfect parts for your bike based on your needs, with the latest products, promotional offers, and customer reviews available in each category.


  • ■Rider Gear Browse by various categories of rider gear, including helmets, riding apparel and accessories, footwear, motorcycle-related gadgets, luggage, travel essentials, electronics, racing-style gear, and off-road tire gear. Choose the most suitable gear for your needs, with the latest seasonal products, promotional offers, and customer reviews available in each category.


  • ■Maintenance Supplies Browse by various maintenance supplies, including oils, batteries, chemicals, tires, parking stands, and more. Find the latest products, promotional offers, and customer reviews in each category. (Please note that products in this category may vary depending on export regulations.)


  • ■Tools Browse by various repair tools, including hand tools, wiring tools, power tools, toolboxes, garage tools, and more. Find the latest products, promotional offers, and customer reviews in each category.


  • ■OEM Parts - Japan: HONDA, YAMAHA, SUZUKI, KAWASAKI
    - Germany: BMW
    - United Kingdom: TRIUMPH
    - Italy: APRILIA, PIAGGIO, VESPA, MOTOGUZZI, GILERA
    - Austria: KTM
    - Indonesia: YAMAHA
    A total of thirteen international brands.
    KYMCO、SYM、YAMAHA TAIWAN 、 SUZUKI TAIWAN 、 AEON、 PGO、 HARTFORD,A total of seven major Taiwanese brands.
    Simply provide the part number, and our system will help you quickly check the price and delivery time for free.


  • "Using Search to Find Products: How Can I Search Faster If I Already Know What I Want?"
    We provide a user-friendly search feature. You can use "MyBike," "Keywords," or "Tags" to quickly locate the products you need.

    ※Feature 1 - MyBike Quick Search


    With MyBike, you can quickly find parts and accessories tailored to your specific motorcycle model. Simply input your bike's details, and our system will show you the most relevant products for your ride.
    After registering your MyBike, we will save your motorcycle's details. When you search for products in the future, you can easily use the MyBike feature to quickly find items that match your bike. This ensures a more personalized and efficient shopping experience.

    ※ Feature 2 - Quick Search：


    In the product search bar, simply enter the keywords for the item you're looking for.
    Example: If you want to find the KOSO Fender for CYGNUS, you can break the keywords into three parts: "KOSO", "CYGNUS", and "FENDER". Just separate these three keywords with spaces and enter them into the search bar, then submit your query to find the product.


  • ※Feature 3 - "Tag" Search：


    In the product search bar, input the keywords you want to search for (such as brand, model, category, etc.). The system will automatically display possible matching "product tags". Select the tags that match your search, and the system will show you products that correspond to those tags.
    Example: If you're looking for the KOSO Fender for CYGNUS GRYPHUS, you can break the keywords into three parts: "KOSO", "CYGNUS GRYPHUS", and "FENDER". Enter these keywords sequentially, and select the corresponding tags to find the relevant products.




  • Finally, on the product detail page, we provide the following information to assist you in making your purchase decision:
    1.Product Category: You can see the category to which this product belongs.
    2.Product Brand: If you want to explore more products from the same brand, simply click on the link.
    3.Product Price: The product's list price and selling price are displayed.
    4.Product Delivery Time: If the product is in stock, the inventory level and estimated delivery time will be shown. If it's out of stock, the "ETD" button will appear, allowing you to request delivery time. We will respond within 2-3 business days.
    5.Product Variants: Depending on the product, you may need to choose specifications such as size, color, or year.
    6.Purchase Quantity: The default quantity is set to 1, but you can change it directly.
    7.Product Inquiry: If you have any questions about the product, click on "Ask". Our customer service team will respond to your question as quickly as possible.
    8.Buy Now / Add to Cart: If you're ready to buy, click Buy Now. If you want to continue shopping, click Add to Cart.
    9.Compatible Models: This section shows the compatible model years and specifications for the product.

Add to Cart

  • Add to Cart: Calculates the total cost of your selected items. If you have cash points, you can use them to offset the total amount on this page.

    1.Quantity: You can directly enter the quantity or use the buttons on the right to adjust the amount.
    2.Shipping Points: The product will accumulate shipping points based on its category (calculated considering shipping costs, packaging, insurance, etc.). Different shipping points correspond to different shipping fees (details can be found in the Delivery Methods).
    3.Move to Wishlist or Delete: If you're still considering, you can move the product to your wishlist. To remove it from the cart, click the Delete button.
    4.Cash Points Discount: If you have cash points from previous purchases, you can enter the amount you'd like to redeem (1 point equals 1 NTD).
    5.Checkout: After confirming the details are correct, click the Checkout button to proceed to the checkout page and confirm payment and shipping information.

    ※ Cash Points Explanation:
    All Webike EXP official members (must complete full registration) will earn cash points when purchasing products on the Webike EXP website. These points are cumulative.
    The cash points earned from each purchase will be credited to your member account within 7 business days after the product is shipped, and you will receive an email notification.
    The maximum points you can use for each purchase is 60% of the total order amount. If you input more than the allowed limit, the system will automatically adjust and apply the correct point usage limit.
    Each set of points has an expiration date. If the points are not used before the expiration date, the system will automatically reset those points. Points from other purchases that haven't expired will remain usable. Be sure to use your points before they expire!

Checkout

  • Checkout: Final Order Confirmation Page, please carefully review your shipping details and purchased items.
    1.The shipping address is based on the information you provided during your initial member registration. If changes are needed, please update it via "My Account" -> "Address Book".

    2.Currently, we offer two shipping methods: EMS and SF Express (Applicable only to China, Hong Kong, and Macau).

    3.Payment method: Credit Card.

    Once you confirm the order details, you can proceed to submit the order.

  • Order Completion
    1.After submitting your order, the system will generate an Order Number. If you encounter any issues with your order, please reference this Order Number for assistance.
    2.Upon order confirmation, a "New Order Notification" email will be sent to you. This email will include the detailed order information and a link to track your order.
    3.We will confirm the product delivery schedule within 1-2 business days and send you a "Delivery and Payment Notification" via email. If you do not receive this notification within 3 business days, please contact us through "Ask a question", and we will resolve it promptly.
    4.For any additional questions or suggestions, feel free to reach out via "Ask a question".
    Note: If you do not receive the notification email within 10 minutes, please check your Spam/Junk Mail folder. If the email is not found, use the "Ask a question" system to contact customer support. Include your Order Number and the email address used for registration, and we will resend the notification immediately.

Payment Method Instructions

  • Our company uses the E.SUN Bank online credit card system, which is simple, secure, and supports VISA, MasterCard, and JCB. No transaction fees are charged for credit card payments. We encourage you to make use of this convenient service.
    1.After completing your shipping details on the checkout page, click "Submit Order" to proceed to the E.SUN Bank Credit Card Transaction System. Enter your credit card details and click "OK".

  • 2.Once the credit card transaction is successful, click "Complete" to finish the process.

    3.After a successful transaction, please check your inbox for the Order Notification Email. If you do not receive it, contact us at service@webike.tw or use the in-site customer service system, and we will assist you with the follow-up process.
    4.If the credit card transaction fails, ensure the entered details are correct or select an alternative payment method. Click "Return to Checkout" to try again.

Order and Delivery Schedule Confirmation

  • After we receive your order, it will take 1-2 business days to confirm the delivery schedule and product inventory (this may be delayed during holidays).

    About Delivery Schedule:
    Single-item orders: For products from Taiwanese suppliers, the general delivery time is 1-2 weeks, including non-business days (subject to the timeline provided in the delivery notification).
    Multi-item orders: If you purchase multiple items, the delivery schedule will be based on the item with the longest delivery time. If any item has an extended delivery time, our customer service team will notify you via online message or email. You can choose to continue waiting or request to modify the order by canceling the delayed item.
    If the delivery schedule is normal, we will proceed to place the order with the supplier and send you a "Delivery Confirmation" to notify you that the purchase has been confirmed with the supplier.
     Note:
    If the delivery time is excessively long, we provide an order modification service. You can choose to cancel the delayed item, and we will update your order, recalculate the total amount, and adjust the credit card charge accordingly.
    The delivery timelines mentioned in "Delivery and Payment Notification," "Delivery Confirmation," and "Order Status" are estimated delivery times. These are calculated based on the assumption that the items ordered are in stock, covering the period from completing the supplier order to you receiving the items.

Product Preparation

  • 1.Product Preparation:
    Webike Taiwan is responsible for the preparation of materials. If you purchase multiple items, we will wait until all your items are ready before proceeding with the shipping process.
    2.Delivery Delay Situation:
    If there are any delays due to Taiwan public holidays, supplier stock shortages, customs inspections, or other circumstances, the delivery may exceed the estimated time. In such cases, we will send you a "Delivery Delay Notification" and inform you of the new delivery date.

    Due to the constant changes in inventory levels at both our company and suppliers, there may be situations where items are out of stock, discontinued, or unable to be shipped due to special circumstances. We apologize for the inconvenience, and in such cases, we will cancel the order for these items and ask you to modify the order accordingly. The cost of the undeliverable items will be refunded to you in the form of cash points. We appreciate your understanding in this matter. For refund details, please refer to the "Refund Instructions."

Delivery Methods

  • Our company uses EMS International Express and SF Express (Applicable only to China, Hong Kong, and Macau) for shipping. We also provide cargo insurance to ensure fast and secure shopping services for our members.
    1. Shipping Restrictions
    a. EMS
    Delivery Location Size Restrictions Weight Limit (kg)
    Hong Kong Any side must not exceed 1.5 meters; the length plus the maximum circumference excluding length must not exceed 3 meters. 30
    Hong Kong(Non-divisible items) Any side must not exceed 1.5 meters; the length plus the maximum circumference excluding length must not exceed 3 meters. 35
    Macau Any side must not exceed 1.05 meters; the length plus the maximum circumference excluding length must not exceed 2 meters. 20

    b. SF Express
    Must comply with the import and export restrictions of both air and local customs; the total weight of a single invoice for express shipments cannot exceed 100 kg, and the weight of a single item cannot exceed 70 kg.
  • 2. Shipping Points Explanation and Conversion Table
    Shipping points are not based on the actual weight of the product. They are calculated based on factors such as weight, shipping cost, packaging, box size, insurance, and invoice fees.

Order Cancellation Instructions

  • Once you have completed checkout and placed your order, we will first confirm the delivery date during the initial stages of the order process. We have not yet placed an order with the supplier. If you need to cancel an order (such as selecting the wrong product, wrong quantity, etc.), you can apply for cancellation through the following methods.
    1. In "My Account" → "Order List," you can check the status of your recently placed order. As shown in the image below, the order goes through four stages. When the order status is still "Delivery Confirming," you can click the "Cancel Order" link at the bottom to cancel the order.

  • 2. At this point, you will see the details of the order you wish to cancel. Click "Confirm and Submit" to proceed.

  • 3. After submitting, you will receive an order cancellation request number. Please note that this is only the submission of the request; your order has not been fully canceled at this stage.

  • Once we receive your order cancellation request, we will review it as quickly as possible. When we confirm that the order can be canceled, we will proceed with the cancellation and issue a refund to your credit card. You can also check the current status in the "Order List."
    If you have any concerns or questions, feel free to contact us anytime through "Ask a Question." Thank you.

    【Order Cancellation Policy】
    If your order status has reached "To be shipped," and the supplier has already prepared the items for shipment, we are unable to assist with canceling the order. Please ensure that you consult with our customer service staff online to confirm specifications, compatibility, and other details before purchasing to ensure the items meet your needs.

    【Customizable Product Cancellation Policy】
    Once the status of a customized product has reached "To be shipped," cancellation is no longer accepted. Therefore, please ensure that you have confirmed your required specifications, size, and compatibility before placing the order.
    If you have any concerns about the product information, please feel free to consult with our customer service staff through online inquiries.
    ※Customized Product Specifications are as follows:

    ■ Motorcycle Parts:
    ★Bodyworks: Upper cowl, Front (Head) cowl, Under cowl, Seat cowl, Tail cowl, Full cowl set, Number Plate, Scooter body panels, Side cover, Tank, Tank cover
    ★Seats & Accessories: Seat cowl, Single seat cowl
    ★Engine: Engine parts, Crankcase, Crankshaft, Cylinder head, Cylinder, Bore up kit, Engine assy
    ★Frames / Protections: Frame
    ★Handles & Control Parts: Triple clamp (Triple tree), Steering Stem
    ★Chassis Components: Wheel rim, Wheel accessories, Front fork, Front fork assembly, Rear shock absorber, Swingarm, Rearset
    ■ OEM parts
    【European Products Cancellation Policy】
    European products are directly sourced and imported from European suppliers. Once the order status reaches "Order Confirmed," cancellation is no longer accepted. Therefore, please ensure that you confirm the delivery time, specifications, size, and compatibility before placing your order.

Return Instructions

  • Webike EXP based on the nature of the products or supplier requirements, Webike EXP must confirm the situation when a customer requests a return. Depending on the specifics, different return standards may apply, or returns may not be accepted in certain cases. Before proceeding with a return for products purchased through Webike EXP, please carefully review the following information:
  • Guidelines:
    1. Webike EXP members may return products purchased through Webike EXP within 7 days from the date of receipt. Returned items must be in brand-new condition (no scratches, damage, or moisture exposure) and maintain complete packaging integrity, meaning they must be restored to their original condition as received. This includes the product itself, accessories, original packaging, protective bags, foam padding, warranty cards, accompanying documents, gifts, and more. Failure to comply may affect your return rights, and necessary fees may be deducted to restore the item to its original state.
    2. The return and refund process involves multiple steps, including coordination between Webike and the respective suppliers for assessment and return handling.
    3. Processing times and procedures vary by supplier. Refund-related processes resulting from a return may take approximately 25–30 business days. Customers must acknowledge and accept the above timeline and methods without dispute before initiating a return.
    4. Webike will bear the shipping, handling, and other related costs incurred during the return process.
    5. Once the return process is complete, the refund will be issued as cash points credited to the member’s account. Notifications will be sent via customer service messages and email to confirm the return has been processed.
  • Situations Where Returns Are Not Accepted:
    1. Customized Products: Products ordered through our system that are "customized or made-to-order" cannot be returned except in cases of defects, malfunctions, or damage.
    2. Add-On Promotional Items: Items purchased as part of a limited-time promotional offer at checkout cannot be returned separately.
    3. Damaged Packaging or Removed Seals: Returns are not accepted if the product's packaging is damaged, seals are removed, tags are detached, adhesives are peeled off, or labels are taken off.
    4. Non-Returnable Items Agreement: If the item was explicitly marked as non-returnable, non-exchangeable, or non-cancellable, and you agreed to purchase it, it cannot be returned.
    5. Hygiene and Apparel Products: Personal hygiene items (such as underwear or innerwear) and clothing items (such as shirts, pants, socks, scarves) that have been washed, had tags removed, or show irreversible stains or signs of wear are not eligible for return.
    6. OEM Motorcycle Parts: Original parts for motorcycles ordered via "Webike EXP" based on customer-provided part numbers are considered "customized or made-to-order" and cannot be returned except in cases of defects, malfunctions, or damage.
    7. Media and Books: Intellectual property products such as CDs, VCDs, DVDs, books, computer software, audio tapes, or video tapes cannot be returned once unsealed unless there is a defect.
    8. Unauthorized Returns: Items sent back to our company without filling out a return request and contacting us in advance are not eligible for return.
    9. Customer-Caused Issues: If the product’s value has diminished due to reasons beyond necessary inspection, attributable to your actions, or if it has been damaged, altered, or rendered unsellable, it cannot be returned.
    10. Promotional and Lucky Bag Items: Items won in giveaways or purchased as part of "lucky bag" promotions are non-returnable.
    11. Additional Customized Products Clause: All "customized or made-to-order" products cannot be returned except in cases of defects, malfunctions, or damage.

    ※ Customized Product Specifications are as follows:
    ■Motorcycle Parts：
    ★Bodyworks：Upper cowl、Front (Head) cowl、Under cowl、Seat cowl、Tail cowl、Full cowl set、Number Plate、Scooter body panels、Side cover、Tank、Tank cover
    ★Seats & Accessories：Seat cowl、Single seat cowl
    ★Engine：Engine parts、Crankcase、Crankshaft、Cylinder head、Cylinder、Bore up kit、Engine assy
    ★Frames / Protections：Frame
    ★Handles & Control Parts：Triple clamp (Triple tree)、Steering Stem
    ★Chassis components：Wheel rim、Wheel accessories、Front fork、Front fork assy、Rear shock absorber、Swingarm、Rearset
    ■OEM parts
  • Notes:
    1. Responsibility for Returned Items:
    The company assumes no responsibility for any damage, loss, or other issues that occur during the return process. Please ensure the completeness of the product and its packaging before returning it.
    2. Unapproved Returns:
    If a product is returned without submitting a return application form in advance, the product will be sent back to you, and the return will not be processed. Shipping costs will also be your responsibility.
    3. Liability for Defects and Damages:
    In cases where defects in the product or its use cause direct or indirect losses to the customer or a third party, the company’s liability is limited to replacement of the product or a refund of the purchase price. No additional damages or compensation will be covered.
    4. Replacement of Defective Products:
    ■ We only process replacements for defective products. The item can only be exchanged for the same model, size, color, or specifications. Exchanges for different products are not allowed.
    ■ For products with missing or damaged parts, the entire item must be returned for replacement.
    ■ Replacements typically require ordering from the manufacturer. The company is not responsible for any losses incurred due to delays in delivery or stock shortages of the replacement product.
    ■ Once your replacement request is received, we will confirm the delivery schedule with the manufacturer. If the requested product is out of stock or discontinued, we regretfully can only process a return. The amount paid will be refunded to you as store credit. (You will receive a notification once the delivery schedule is confirmed.)
    ■ The determination of whether an item is defective will be made by the manufacturer or the company.
  • Product Returns:
    1. To request a product return, please complete the process within 7 days of receiving the item by navigating to "My Account" → Order List to view your order details. (The 7-day return period starts from the date the delivery service confirms receipt at your designated address. Requests made beyond this time frame cannot be processed.)
    2. To initiate a return request:
    Confirm the order contains the item(s) you wish to return.
    Click [Return Request].
    3. Return Options:
    　(1) Select [Return].
    　(2) Choose the item(s) and quantity to be returned.
    　(3) Click Next to fill out the return request form.
    4. Complete the Return Request Form:
    (1) Confirm recipient details. If changes are needed, click Edit to update the information. Fields marked with ※ are mandatory and must be completed.
    (2) Select the reason for return.
    (3) Specify the condition of the item and upload photos. (Maximum upload size is 5MB.)
    (4) Review and check all return preparation items. (Ensure all required items are verified and checked.)
    (5) Click Confirm and Submit.
    5. Processing Your Return Request:
    ■ Once we receive your return request, we will process the subsequent return steps.
    ■ You can check the return status under [Return List].
    Please Note:
    ※ If you return an item without first completing the return request form, the item will be sent back to you at your expense, and the return will not be processed.
    ※ If the original shipping box is lost, please use another box to cover the item's original packaging. Do not apply labels or write directly on the original packaging (color box). Returns cannot be processed if the original packaging is damaged or missing.
    6. Checking Return Status:
    　Click on the return request number to view the processing status of your return.
    7. Return Status Updates:
    ■ The status of your return will be displayed in the status column.
    ■ If you have any questions during the return process, you can raise them under the Return Inquiry section. Customer service representatives will assist you with your concerns.
    ■ Please retain your shipping receipt until the return process is completed.

Refund Instructions

  • If the following situations occur, we will refund the amount you paid:
    1. The ordered product has been confirmed and paid for by credit card, but due to stock shortages or discontinuation of sales, the product must be canceled.
    2. If you need to return the product for personal reasons, you must submit a return request within 7 days of receiving the product.

    ※ Refund Process Instructions:
    1. For products that are out of stock or discontinued, we will calculate the refund amount after modifying the order. The refunded amount will be returned to you in the form of cash points. The remaining in-stock products will be processed as usual.
    2. Credit Card Adjustments or Refunds:
    ■ According to E.SUN Bank regulations, only a downward adjustment of the amount is allowed, and it will not exceed the original transaction amount.
    ■ If the entire transaction is canceled, we will refund the full amount as cash points, without charging any fees.